Privacy Policy

Privacy Policy

Last Updated: August 19, 2026

WrenchVanta operates this online store and website, including the related content, features, products, tools, and services offered through https://wrenchvanta.com (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how WrenchVanta collects, uses, discloses, and otherwise processes personal information when you:

  • Visit or use the Services
  • Create an account
  • Browse or purchase products
  • Submit an order or other transaction
  • Contact customer support
  • Subscribe to marketing
  • Submit a review or other content
  • Otherwise communicate with us

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy controls for that subject.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have received and reviewed this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.

Nothing in this Privacy Policy limits any privacy right that cannot lawfully be limited.

1. What Personal Information Means

“Personal information” means information that identifies, describes, relates to, or can reasonably be linked with an identifiable individual or household.

Personal information does not generally include information that has been lawfully anonymized, aggregated, or de-identified so that it cannot reasonably be linked to an individual.

The personal information we process depends on how you interact with the Services, the features you use, where you live, and applicable law.

2. Personal Information We May Collect

Contact and Identification Information

We may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account or customer identifier
  • Country, state, province, or region

Order and Transaction Information

We may collect:

  • Products viewed
  • Products added to a cart or wishlist
  • Products purchased
  • Order history
  • Returns, refunds, exchanges, and cancellations
  • Discounts and promotional codes
  • Shipping method
  • Delivery and tracking information
  • Order notes
  • Transaction status
  • Customer-service history

Payment Information

Payment information may include:

  • Payment method
  • Billing information
  • Payment status
  • Transaction identifiers
  • Limited payment-card details made available by a payment processor
  • Fraud-prevention and payment-verification results

Complete payment card numbers and security codes are generally collected and processed directly by Shopify Payments or another authorized payment provider rather than stored directly by WrenchVanta.

Account Information

If you create an account, we may process:

  • Username or email used to sign in
  • Encrypted or otherwise protected login credentials
  • Account preferences
  • Saved addresses
  • Order history
  • Communication preferences
  • Account activity

You are responsible for maintaining the confidentiality of your account credentials.

Vehicle and Product Compatibility Information

When you request compatibility assistance or contact customer support, we may collect information you voluntarily provide, such as:

  • Vehicle year, make, and model
  • Trim and engine information
  • Motorcycle or ATV specifications
  • Part numbers
  • Wheel and tire measurements
  • Paint or finish information
  • Vehicle modifications
  • Product photographs
  • Installation-related information

This information is used to respond to your request and support the applicable transaction. Please do not submit a complete vehicle identification number or other unnecessary sensitive information unless specifically requested for a legitimate support purpose.

Communications

We may collect the contents of communications you send to us, including:

  • Customer-support emails
  • Telephone inquiry information
  • Return and refund requests
  • Reviews
  • Survey responses
  • Photographs or videos
  • Product questions
  • Privacy requests
  • Complaints and dispute information

Device and Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device and advertising identifiers
  • Language settings
  • Network information
  • Approximate location derived from an IP address
  • Cookie and similar technology identifiers
  • Website diagnostic information

Usage Information

We may collect information about how you interact with the Services, including:

  • Pages viewed
  • Products viewed
  • Search terms
  • Referring and exit pages
  • Links selected
  • Cart activity
  • Session duration
  • Date and time of access
  • Interactions with advertisements
  • Responses to website features
  • General browsing behavior

Inferences

Where permitted by law, we or our service providers may draw limited inferences from browsing, transaction, or interaction information, such as likely product interests or shopping preferences.

3. Sources of Personal Information

We may collect personal information:

Directly From You

For example, when you:

  • Place an order
  • Create an account
  • Contact us
  • Submit a return request
  • Ask a compatibility question
  • Subscribe to marketing
  • Submit a review
  • Exercise a privacy right

Automatically Through the Services

We may collect information through:

  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Server logs
  • Analytics tools
  • Advertising technologies
  • Similar tracking technologies

From Shopify and Service Providers

We may receive information from providers supporting:

  • Ecommerce hosting
  • Payment processing
  • Fraud prevention
  • Order fulfillment
  • Shipping
  • Customer support
  • Analytics
  • Advertising
  • Website security
  • Cloud storage

From Business Partners and Third Parties

We may receive information from:

  • Advertising and marketing partners
  • Social media platforms
  • Shipping carriers
  • Fulfillment partners
  • Product suppliers
  • Fraud-prevention providers
  • Publicly available sources
  • Authorized persons acting on your behalf

4. How We Use Personal Information

Providing and Fulfilling the Services

We may use personal information to:

  • Process payments
  • Accept and fulfill orders
  • Arrange shipping and delivery
  • Provide tracking information
  • Manage accounts
  • Process returns, refunds, exchanges, and cancellations
  • Respond to product and compatibility questions
  • Communicate about orders
  • Provide requested customer support
  • Maintain transaction records
  • Enable reviews and other website features

Personalizing and Improving the Services

We may use information to:

  • Remember preferences
  • Maintain shopping-cart contents
  • Recommend potentially relevant products
  • Analyze website usage
  • Improve navigation and product presentation
  • Diagnose technical issues
  • Develop or improve store features
  • Understand customer interests

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails
  • Provide product recommendations
  • Measure advertising performance
  • Build advertising audiences
  • Display advertisements on our website or other services
  • Support targeted or interest-based advertising

Where consent is required, we will rely on consent. You can unsubscribe from promotional email using the link included in the email.

Security and Fraud Prevention

We may use information to:

  • Authenticate accounts
  • Verify transactions
  • Detect suspicious payments
  • Prevent fraud and abuse
  • Protect customers and the Services
  • Investigate malicious or unlawful activity
  • Enforce our terms and policies
  • Maintain website and account security

Communication

We may use information to:

  • Respond to inquiries
  • Send order and shipping updates
  • Provide product-safety or recall information
  • Resolve complaints
  • Process privacy requests
  • Maintain our customer relationship

Legal and Business Purposes

We may process information to:

  • Comply with applicable laws
  • Maintain tax and accounting records
  • Respond to valid legal process
  • Cooperate with lawful government requests
  • Establish, exercise, or defend legal claims
  • Investigate policy violations
  • Facilitate a business transaction
  • Protect our rights and the rights of others

5. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

Performance of a Contract

For example, to:

  • Process an order
  • Collect payment
  • Deliver products
  • Provide customer support
  • Process a return or refund

Legitimate Interests

For example, to:

  • Secure the Services
  • Prevent fraud
  • Improve store operations
  • Understand customer use
  • Maintain business records
  • Provide relevant marketing where permitted
  • Protect our legal rights

We consider the potential impact on individuals when relying on legitimate interests.

Consent

We may rely on consent for:

  • Certain cookies
  • Certain advertising activities
  • Promotional communications
  • Other processing where consent is legally required

You may withdraw consent at any time, subject to applicable legal and technical limitations. Withdrawal does not affect processing that was lawful before withdrawal.

Legal Obligations

We may process information where necessary to comply with:

  • Tax requirements
  • Accounting obligations
  • Consumer-protection laws
  • Regulatory requirements
  • Court orders
  • Other valid legal processes

Protection of Rights and Safety

We may process information where reasonably necessary to protect the rights, property, security, or safety of WrenchVanta, customers, service providers, or others.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

  • Operate the website
  • Maintain security
  • Remember preferences
  • Preserve shopping carts
  • Enable account functions
  • Measure website traffic
  • Diagnose errors
  • Understand customer interactions
  • Measure advertising
  • Support targeted advertising

Cookies may include:

Strictly Necessary Cookies

These support essential functions such as:

  • Shopping carts
  • Checkout
  • Account login
  • Fraud prevention
  • Security
  • Privacy preferences

Functional Cookies

These remember selections and improve website functionality.

Analytics Cookies

These help us understand website traffic and performance.

Advertising Cookies

These may be used to measure campaigns, recognize browsers or devices, and provide advertising based on browsing activity.

Where required, non-essential cookies will be used according to your consent or other legally permitted choice.

You can manage cookies through available website settings and your browser settings. Blocking some cookies may affect website functionality.

7. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is not one universally accepted standard for responding to all Do Not Track signals, we do not generally respond to ordinary Do Not Track signals unless required by law.

Global Privacy Control (“GPC”) is a browser-based preference signal that may communicate an opt-out request.

Where required by applicable law and where our website detects a valid GPC or legally recognized universal opt-out signal, we will process it as a request to opt out of applicable sales, sharing, or targeted advertising for the relevant browser or device.

If the signal can be associated with a recognized Shopify account, Shopify or the relevant systems may apply the preference more broadly according to available functionality and applicable law.

For additional information, review our Your Privacy Choices page.

8. How We Disclose Personal Information

We may disclose personal information for legitimate business purposes to the following categories of recipients.

Shopify

Shopify hosts and operates the ecommerce infrastructure supporting the Services.

Payment Processors

Payment providers process transactions, verify payments, and help prevent fraud.

Fulfillment Providers, Suppliers, and Warehouses

We may provide information necessary to:

  • Fulfill orders
  • Package products
  • Verify inventory
  • Arrange shipping
  • Handle authorized returns
  • Provide product support

Shipping and Logistics Providers

We may disclose contact, address, and order information to:

  • Postal operators
  • Parcel carriers
  • Freight providers
  • Customs brokers
  • Delivery services

Technology and Business Service Providers

These may include providers of:

  • Cloud hosting
  • Customer-support tools
  • Email services
  • Data analytics
  • Cybersecurity
  • Fraud prevention
  • Accounting
  • Website functions
  • Data storage

Advertising and Marketing Partners

We may disclose limited identifiers, device information, commercial information, and online activity to advertising or analytics partners.

Depending on the applicable law, such disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for personal information.

You may have a right to opt out as described in this Privacy Policy and our Your Privacy Choices page.

Professional Advisers

We may disclose information to:

  • Lawyers
  • Accountants
  • Auditors
  • Insurers
  • Compliance advisers
  • Other professional consultants

Government Authorities and Legal Recipients

We may disclose information when reasonably necessary to:

  • Comply with law
  • Respond to valid legal process
  • Protect legal rights
  • Prevent fraud
  • Protect safety
  • Enforce our policies

Business Transactions

Information may be disclosed in connection with:

  • A merger
  • Acquisition
  • Reorganization
  • Financing
  • Asset sale
  • Insolvency
  • Bankruptcy
  • Similar business transaction

Where required, we will provide notice or seek consent.

At Your Direction or With Your Consent

We may disclose information when you:

  • Request shipment
  • Authorize an agent
  • Use a social integration
  • Direct us to disclose information
  • Otherwise provide valid consent

9. Relationship With Shopify

The Services are hosted by Shopify.

Information submitted through the Services is transmitted to and processed by Shopify and relevant service providers to provide ecommerce functions, including:

  • Hosting
  • Checkout
  • Payment support
  • Order processing
  • Security
  • Fraud prevention
  • Customer-account functionality
  • Analytics
  • Other enabled Shopify features

Shopify may process certain information as a service provider acting for WrenchVanta and may also process information for its own purposes as described in its privacy policies.

If enhanced Shopify services are enabled, Shopify may use information about interactions with WrenchVanta, other merchants, and Shopify services to provide or improve supported features.

Shopify’s independent processing is governed by Shopify’s applicable privacy terms.

For more information, visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com

A request submitted directly to WrenchVanta may not automatically apply to information independently controlled by Shopify. You may need to submit a separate request to Shopify.

10. Sale, Sharing, and Targeted Advertising

We do not intend to sell personal information in exchange for money.

However, disclosures involving advertising identifiers, device information, commercial activity, or browsing information may be legally defined as:

  • A sale of personal information
  • Sharing for cross-context behavioral advertising
  • Targeted advertising

Depending on where you live, you may have the right to opt out.

You may submit an opt-out request by:

Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549

Use the subject line:

Privacy Choices Request – Do Not Sell or Share

You may also use an available website privacy control or a valid GPC signal.

After opting out, you may continue to see advertisements, but they may be less personalized.

11. Sensitive Personal Information

We do not seek to collect sensitive personal information unless reasonably necessary for a legitimate transaction, security, legal, or support purpose.

Sensitive information may include certain:

  • Account login credentials
  • Payment information
  • Precise location information
  • Government identifiers
  • Other information defined as sensitive by applicable law

We generally use sensitive personal information only to:

  • Process transactions
  • Prevent fraud
  • Maintain security
  • Provide requested services
  • Comply with legal obligations

Do not send government identification, Social Security numbers, complete payment card numbers, passwords, or other highly sensitive information through ordinary email unless specifically requested through an appropriate method.

Where applicable law provides a right to limit additional use of sensitive personal information, instructions are available on our Your Privacy Choices page.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain an account
  • Complete transactions
  • Provide customer support
  • Process returns, refunds, and warranty matters
  • Maintain tax and accounting records
  • Prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations
  • Exercise or defend legal claims

Retention periods may vary depending on:

  • The type and sensitivity of information
  • The nature of our relationship
  • Legal limitation periods
  • Tax and accounting requirements
  • Fraud and security risks
  • Whether an account remains active
  • Ongoing disputes or claims

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

Shopify and other independent providers may maintain information according to their own retention policies.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized or accidental:

  • Access
  • Use
  • Disclosure
  • Alteration
  • Loss
  • Destruction

However, no security system or transmission method is completely secure. We cannot guarantee absolute security.

You should:

  • Use a unique password
  • Keep account credentials confidential
  • Sign out of shared devices
  • Avoid sending sensitive information through insecure channels
  • Contact us if you suspect unauthorized activity

If a legally reportable personal-data breach occurs, we will provide notifications required by applicable law.

14. International Transfers

WrenchVanta serves customers and uses service providers that may operate in multiple countries.

Personal information may be transferred, stored, or processed outside your country of residence, including in Hong Kong, the United States, Canada, or other locations where Shopify and our service providers operate.

Those countries may have privacy laws different from those in your location.

Where required, we rely on recognized safeguards such as:

  • Contractual protections
  • Standard contractual clauses
  • Approved transfer mechanisms
  • Adequacy decisions
  • Consent
  • Other lawful transfer bases

International transfers may also occur where necessary to perform a transaction requested by you, such as international payment processing, fulfillment, or delivery.

15. Third-Party Websites and Services

The Services may contain links to websites or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or practices of independent third parties.

Before providing information to a third-party website, review its:

  • Privacy policy
  • Cookie policy
  • Security practices
  • Terms of service

A link does not necessarily indicate endorsement, sponsorship, or affiliation.

Information posted in public or semi-public areas, including social media or product reviews, may be visible and used by others. Do not publish information you want to keep private.

16. Children’s Privacy

The Services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If we learn that we collected personal information from a child under 13 in circumstances covered by applicable law, we will take appropriate steps to delete it or obtain any legally required parental consent.

Parents or guardians who believe a child submitted personal information may contact:

Email: nuaialmvauaoama@gmail.com
Subject: Child Privacy Request

We do not have actual knowledge that we sell or share, as legally defined, personal information of individuals under 16.

Minors should use the Services only with appropriate parental or guardian involvement.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information
  • Request categories or specific pieces of information
  • Correct inaccurate information
  • Delete eligible information
  • Obtain a portable copy
  • Opt out of sales or sharing
  • Opt out of targeted advertising
  • Opt out of certain qualifying profiling
  • Limit certain uses of sensitive personal information
  • Withdraw consent
  • Object to or restrict certain processing
  • Appeal the denial of a request
  • Lodge a complaint with an applicable authority

These rights are not absolute. Exceptions may apply where information is required for:

  • Completing transactions
  • Fraud prevention
  • Security
  • Legal compliance
  • Accounting and tax obligations
  • Dispute resolution
  • Establishing or defending legal claims
  • Other purposes permitted by law

Additional instructions appear on our Your Privacy Choices page.

18. Submitting a Privacy Request

To exercise an applicable privacy right, contact:

Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549

Use the subject line:

Privacy Rights Request

Please provide:

  • Your name
  • Email address associated with your account or order
  • State or country of residence
  • Type of request
  • Order number, if relevant
  • Enough information for us to identify relevant records

Do not send passwords, complete payment card numbers, or unnecessary government identification by ordinary email.

We may verify your identity before processing certain requests. Verification requirements will be proportionate to the type and sensitivity of the information involved.

We will respond within the period required by applicable law. If an extension is permitted and reasonably necessary, we will provide notice where required.

19. Authorized Agents

Where permitted by law, an authorized agent may submit a privacy request on your behalf.

We may request:

  • Proof of the agent’s authority
  • Confirmation directly from you
  • Reasonable identity verification
  • Other documentation permitted by law

Authorized agents should use the subject line:

Authorized Agent Privacy Request

We will not require unnecessary sensitive information merely to receive a request.

20. Appeals and Complaints

If we deny or partially deny a privacy request, you may have the right to appeal.

Submit an appeal to:

Email: nuaialmvauaoama@gmail.com
Subject: Privacy Request Appeal

Include the original request, our response, and the reason you believe the decision should be reconsidered.

You may also have the right to lodge a complaint with a privacy or data-protection authority in your jurisdiction.

If you are located in Hong Kong, information about privacy complaints and access rights is available from the Office of the Privacy Commissioner for Personal Data:

https://www.pcpd.org.hk

21. No Unlawful Discrimination

We will not unlawfully discriminate or retaliate against you because you exercised an applicable privacy right.

Exercising a privacy right will not, by itself, result in unlawful:

  • Denial of products or services
  • Different prices
  • Reduced service quality
  • Retaliation

This does not prohibit a lawful program or difference reasonably related to the value of information where permitted and properly disclosed.

22. Marketing Communications

You may unsubscribe from promotional email by selecting the unsubscribe link included in the message or contacting us.

Opting out of promotional messages does not prevent us from sending non-promotional communications reasonably necessary to:

  • Process an order
  • Provide shipping updates
  • Respond to customer support
  • Communicate safety or recall information
  • Provide account or security notices
  • Comply with legal obligations

If we offer SMS marketing, we will provide any consent and opt-out mechanisms required by applicable law.

23. California Privacy Notice

If California privacy law applies to WrenchVanta and your information, the categories of personal information we may have collected during the preceding 12 months include:

  • Identifiers
  • Customer-record information
  • Commercial information
  • Internet or electronic network activity
  • Approximate geolocation information
  • Account and payment-related information
  • Audio, visual, or communication information voluntarily provided
  • Inferences regarding shopping interests
  • Sensitive personal information used for permitted business purposes

We may collect these categories from the sources described in this Privacy Policy and use them for the business and commercial purposes described above.

We may disclose these categories to:

  • Shopify
  • Payment providers
  • Fulfillment and shipping providers
  • Technology providers
  • Analytics providers
  • Advertising partners
  • Professional advisers
  • Government or legal recipients where required
  • Business transaction recipients

Advertising-related disclosures of identifiers, commercial information, and internet activity may be considered selling or sharing under California law.

California residents may have rights to know, access, correct, delete, and opt out, subject to legal applicability and exceptions.

We do not have actual knowledge that we sell or share personal information of consumers under 16.

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our practices
  • Shopify features
  • Service providers
  • Advertising technology
  • Products
  • Legal requirements
  • Security measures
  • Business operations

The revised policy will be posted with an updated date.

Where required, we will provide additional notice or obtain consent before materially different processing begins.

25. Contact Information

For questions about this Privacy Policy or our privacy practices, contact:

WrenchVanta
Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549
Website: https://wrenchvanta.com

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT+8)

We generally respond to ordinary inquiries within 1–2 business days. Formal privacy requests will be processed within the period required by applicable law.