Shipping & Delivery Policy

Last Updated: August 19, 2026

Thank you for shopping with WrenchVanta. This Shipping & Delivery Policy explains our order processing procedures, shipping charges, estimated delivery times, tracking, delivery responsibilities, and other important shipping conditions.

By placing an order through WrenchVanta, you agree to this policy, subject to any rights that cannot be waived or limited under applicable law.

1. Order Processing Time

Most orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

During promotional periods, peak seasons, supplier delays, inventory verification, or periods of unusually high demand, processing may take up to five business days or longer in exceptional circumstances.

Processing time is separate from shipping transit time. Estimated delivery time begins after an order has been processed and transferred to the applicable carrier.

After placing an order, customers generally receive:

An order confirmation email
A shipping confirmation email after shipment
Tracking information when available

An order confirmation acknowledges that we have received the order. It does not necessarily confirm final product availability, shipping acceptance, or completion of all fraud-prevention and payment-verification checks.

We may contact you if additional payment, address, vehicle compatibility, product, or delivery information is reasonably required before shipment.

2. Shipping Fee

Unless a different amount is clearly displayed on the product page or during checkout, our standard shipping fee is:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed during checkout before the order is completed.

Additional shipping or freight charges may apply to certain:

Oversized products
Heavy tools or equipment
Wheels and tires
Palletized shipments
Remote delivery locations
International destinations
Restricted or specially handled products

If an additional charge is required after an order is submitted because the destination or product requires special handling, we will contact the customer before proceeding. The customer may accept the additional charge or cancel the affected unshipped item for a refund.

Shipping charges are generally non-refundable after an order has shipped, except where the shipment results from our verified error or applicable law requires otherwise.

3. Estimated Delivery Times

Estimated delivery times after shipment are generally:

United States: 5–10 business days
International destinations: 10–20 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Some products may arrive earlier or later depending on:

Product availability
Fulfillment location
Delivery destination
Package size and weight
Carrier service levels
Freight scheduling
Customs processing
Weather conditions
Natural disasters
Seasonal shipping demand
Transportation disruptions
Address verification
Hazardous-material or restricted-product requirements
Events outside our reasonable control

Certain oversized, freight, customized, specially ordered, or regulated products may require additional processing or transit time.

4. Shipping Destinations

We ship to eligible addresses within the United States and to selected international destinations.

Shipping availability may vary by product and destination. Some products cannot be shipped to certain countries, states, territories, islands, remote areas, P.O. boxes, APO/FPO addresses, or other restricted locations.

We may be unable to ship certain:

Oils and automotive fluids
Paints and coatings
Aerosols
Pressurized containers
Batteries
Flammable products
Chemicals
Hazardous or regulated materials
Oversized or freight products

If a product cannot legally or safely be shipped to the address provided, we may cancel the affected item and refund the applicable amount.

5. Tracking Information

Tracking information is provided for most shipments.

Once an order has shipped, tracking details will generally be sent to the email address used during checkout. Tracking information may take 2–5 business days to display movement after the shipping confirmation is issued because of carrier scanning and data-processing delays.

A tracking number may be created before the carrier physically collects or scans the package. This does not necessarily mean the package is already moving through the carrier’s network.

For freight or specialized deliveries, tracking may be provided through a carrier reference number, delivery appointment, telephone call, or another tracking method.

6. Shipping Carriers

Depending on the product, destination, package dimensions, warehouse location, and service availability, orders may be delivered by carriers such as:

USPS
UPS
FedEx
DHL
Regional delivery services
Freight and less-than-truckload carriers
Other qualified logistics providers

Carrier selection is made according to operational requirements and may not be available for customer selection.

The appearance of a particular carrier’s name does not guarantee that the carrier will be used for every order.

7. Split Shipments

Orders containing multiple products may be fulfilled from different warehouses or suppliers and may arrive in separate packages.

As a result:

Products from the same order may ship on different dates.
Multiple tracking numbers may be provided.
Packages may arrive on different days.
An order may be shown as partially fulfilled until all available products have shipped.

No additional standard shipping charge will be imposed solely because we divide an order into multiple shipments. Additional charges may still apply where separately disclosed for oversized, freight, international, or specially handled products.

Please review all tracking numbers before reporting an order as incomplete.

8. Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City, state, province, or region
Postal or ZIP code
Country
Valid telephone number when required for delivery

Requests to change an address should be submitted within 12 hours after purchase.

Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549

We will make reasonable efforts to assist, but an address change is not guaranteed after processing or fulfillment has begun.

Submitting an address-change request does not confirm that the address has been changed. The change is effective only after we provide confirmation.

Once a shipment has been transferred to a carrier, we may be unable to redirect it. Carrier address-correction, redirection, storage, or reshipment fees may be charged to the customer where the original address was incorrect or incomplete.

9. Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

If a shipment is returned because of:

An incorrect or incomplete shipping address
An undeliverable address
Refused delivery
Failure to collect the shipment
Failure to respond to a carrier
Failure to arrange a required delivery appointment
Unpaid import duties, taxes, or customs charges

We may offer, depending on the circumstances:

Reshipment after payment of applicable additional shipping charges; or
A refund of the eligible product price after deducting original shipping charges and other costs permitted by applicable law.

If a returned product is damaged, missing, used, or otherwise ineligible for a full refund, the refund may be adjusted where permitted by applicable law.

We are not responsible for delays caused by inaccurate or incomplete information supplied by the customer.

10. Freight, Oversized, and Heavy-Product Deliveries

Wheels, tires, garage equipment, large tools, powersports products, and other heavy or oversized items may be shipped through a freight carrier.

Freight deliveries may require:

A valid daytime telephone number
A delivery appointment
An adult recipient
A signature
Reasonable access for a delivery vehicle
Assistance unloading the shipment
Additional service fees for residential, limited-access, inside, liftgate, or remote delivery

Unless otherwise stated, standard freight delivery generally does not include installation, assembly, removal of existing products, inside placement, or disposal of packaging.

Customers should inspect freight shipments before signing the delivery receipt. If visible damage or missing packages are discovered:

Photograph the shipment and packaging.
Describe the damage or shortage on the delivery receipt.
Retain a copy of the delivery receipt.
Contact us promptly.

Signing a delivery receipt without noting visible damage may affect the carrier’s ability to verify a shipping claim, although it does not waive any rights that cannot lawfully be waived.

Do not refuse a freight shipment solely because of minor external packaging damage when the product itself appears unaffected. If severe product damage is visible, contact us for guidance whenever reasonably possible.

11. Oils, Fluids, Paint, Aerosols, and Restricted Products

Oils, fluids, paints, aerosols, chemicals, batteries, pressurized products, flammable materials, and other regulated products may be subject to special carrier and transportation restrictions.

Depending on the product and destination:

Air or expedited shipping may not be available.
Ground shipping may be required.
Delivery may take longer than the standard estimate.
Signature confirmation may be required.
Shipping may be unavailable to certain locations.
International shipping may not be available.
Separate packages may be required.

We reserve the right to cancel and refund an affected product if it cannot legally or safely be shipped to the customer’s destination.

If a restricted product arrives leaking or damaged, do not use it or return it without instructions. Keep it away from heat, sparks, flames, children, and pets; follow the product’s safety information; document the condition; and contact us promptly.

12. Delivery Appointments and Signatures

Some shipments may require a signature or scheduled delivery appointment.

Customers are responsible for monitoring tracking information and being reasonably available for delivery. Carriers may make a limited number of delivery attempts before returning a shipment.

We cannot guarantee that a carrier will call before delivery unless the selected shipping service specifically includes an appointment.

If a customer misses a delivery, fails to arrange an appointment, or fails to provide a required signature, additional delivery, storage, redirection, or return charges may apply.

13. Delayed Shipments

Shipping and delivery dates are estimates and may change because of circumstances outside our reasonable control.

If tracking shows that a shipment is delayed:

Review the tracking information for carrier updates.
Allow reasonable time for delayed tracking scans to appear.
Contact the carrier when additional delivery information is required.
Contact WrenchVanta if the carrier cannot resolve the issue.

We will provide reasonable assistance, but we cannot guarantee a specific outcome or delivery date when delays are caused by carriers, customs authorities, severe weather, transportation interruptions, governmental actions, labor disruptions, natural disasters, or other events outside our reasonable control.

14. Lost Packages

If tracking has not updated for an unusual period or the carrier reports that the package may be lost, contact us at nuaialmvauaoama@gmail.com.

We may require:

Confirmation of the delivery address
Carrier investigation results
A signed statement of non-receipt
Additional information reasonably necessary to review the claim

A replacement or refund may be offered after the package is confirmed lost or when otherwise required by applicable law.

Customers must report suspected lost shipments within a reasonable period after the estimated delivery date. Delayed reporting may limit the carrier’s ability to investigate the shipment.

15. Packages Marked as Delivered

If tracking shows “Delivered” but the package cannot be found:

Check all entrances, garages, mailrooms, parcel lockers, reception areas, and other safe locations.
Ask household members, neighbors, building staff, or property management whether they accepted the package.
Allow up to 48 hours when a carrier may have scanned the package before final delivery.
Contact the carrier and request delivery confirmation or location information.
Contact WrenchVanta if the package remains missing.

We will review the available tracking information and provide reasonable assistance. A carrier’s delivery scan is important evidence but does not automatically determine the outcome of every claim.

We may require reasonable evidence or completion of a carrier investigation before issuing a replacement or refund.

WrenchVanta is not responsible for theft occurring after confirmed delivery where the package was correctly delivered to the address supplied by the customer, except where liability cannot lawfully be excluded.

16. Damaged, Incorrect, or Incomplete Shipments

Customers should inspect products as soon as reasonably possible after delivery.

If an order arrives damaged, incorrect, incomplete, or leaking, contact us within seven days after delivery whenever reasonably possible.

Please provide:

Order number
Product name or item number
Description of the issue
Photographs of the product
Photographs of the packaging
Photograph of the shipping label
Photographs showing damage, leaks, missing components, or an incorrect part number
Video when reasonably necessary to demonstrate the issue

Retain all original packaging and shipping materials until the claim has been resolved.

Do not install, mount, modify, paint, fill, discard, repair, or return the product unless instructed to do so. Please refer to our Return & Refund Policy for additional terms.

17. International Shipping

International shipping is available only for eligible products and destinations.

International customers are responsible for reviewing local import rules and determining whether a product may lawfully be imported, possessed, installed, or used in the destination country.

Unless expressly stated otherwise:

Import duties, taxes, customs fees, brokerage charges, and local handling fees are not included in the product price or shipping fee.
These charges are imposed by the destination country, carrier, broker, or customs authority.
The recipient is responsible for paying applicable import charges.
Customs clearance may delay delivery.
We cannot declare an incorrect value or identify an order as a gift to avoid customs charges.
Products returned because charges were unpaid may be subject to deductions permitted by applicable law.

International shipping availability does not represent or guarantee that a product complies with every law, standard, registration requirement, emissions rule, road-use requirement, or installation requirement in the destination country.

Customers should contact the relevant local authority or a qualified professional if compliance is uncertain.

18. Vehicle Parts and Compatibility

Shipping a product does not confirm that it is compatible with the customer’s vehicle.

Before ordering and before installation, customers should verify:

Vehicle year, make, model, trim, and engine
Manufacturer and supplier part numbers
Product dimensions
Wheel size, bolt pattern, offset, center bore, and load rating
Tire size, load index, and speed rating
Fluid or lubricant specifications
Paint color and application requirements
Electrical and installation requirements
Any applicable road-use or emissions restrictions

Contact us before ordering if you need available compatibility information. Customers remain responsible for final compatibility verification and professional installation when appropriate.

19. Order Cancellation

Cancellation requests should be submitted within 12 hours after purchase.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after processing, fulfillment, or shipping has begun.

A cancellation request is not approved until we provide written confirmation. If an order cannot be canceled and the product is eligible for return, the customer may request a return after delivery under our Return & Refund Policy.

20. Force Majeure and Events Outside Our Control

To the extent permitted by applicable law, WrenchVanta is not responsible for delays or failure to deliver caused by events outside our reasonable control, including:

Severe weather or natural disasters
Carrier or transportation disruption
Customs delays
Governmental restrictions
Labor disputes
Public health emergencies
War, civil unrest, or terrorism
Infrastructure or communication failures
Supplier or warehouse disruption
Safety recalls or transportation restrictions

We will make reasonable efforts to communicate material delays and provide any remedies required by applicable law.

21. Consumer Rights

This policy does not exclude, restrict, or modify any guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable consumer protection laws.

If any provision conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict.

22. Contact Information

For shipping or delivery questions, contact:

WrenchVanta
Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549
Website: https://wrenchvanta.com

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT+8)

We generally respond within 1–2 business days.

The business address above is not a product return address or customer pickup location. Do not send returns to this address unless our customer support team specifically authorizes the address in writing.