Return & Refund Policy

Return & Refund Policy

Last Updated: August 19, 2026

Thank you for shopping with WrenchVanta. We want our return and refund procedures to be clear and reasonable for both our customers and our store.

Please read this policy before purchasing or returning a product. By placing an order through our website, you acknowledge that you have reviewed this policy, subject to any rights that cannot be waived or limited under applicable law.

1. Return Period

Unless otherwise stated on the product page, eligible products may be returned within 30 days after confirmed delivery.

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days after delivery.
  • The product must be unused, uninstalled, unmodified, and in the same condition in which it was received.
  • The product must include its original packaging, labels, manuals, accessories, hardware, and supplied components.
  • The product must not show signs of installation, testing, wear, contamination, damage, misuse, or alteration.
  • Proof of purchase, such as an order number or confirmation email, must be provided.
  • The return must be authorized by WrenchVanta before it is shipped.
  • The authorized return must be shipped within seven days after return instructions are issued, unless we approve a different period in writing.

Products that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by applicable law.

2. Return Authorization

Do not return a product without first contacting us and receiving return authorization and return instructions.

To request a return, contact:

Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549

Please include:

  • Your full name
  • Order number
  • Product name or item number
  • Reason for the return
  • Photographs or video when the product is damaged, defective, incomplete, or incorrect
  • Vehicle year, make, model, trim, and engine information when compatibility is relevant

If the return is approved, we will provide the appropriate return address and instructions. Because products may be shipped from different fulfillment locations, the return address may not be the same as our business address or the address shown on the original package.

Returns sent without authorization or to an incorrect address may be refused, delayed, or returned to the sender.

3. Non-Returnable Products

Unless required otherwise by applicable law, the following products are not eligible for return:

  • Gift cards
  • Clearance or final-sale products identified as non-returnable
  • Customized, personalized, specially ordered, or made-to-order products
  • Paint that has been mixed, tinted, color-matched, or otherwise customized
  • Opened, used, leaking, or partially consumed oils, fluids, lubricants, chemicals, cleaners, sealants, adhesives, coatings, or paint products
  • Aerosols, flammable materials, hazardous materials, or regulated products that cannot legally or safely be returned through standard shipping services
  • Products that have been installed, mounted, assembled, modified, painted, drilled, cut, programmed, or connected to a vehicle
  • Electrical or electronic products showing evidence of installation, connection, programming, or electrical damage
  • Wheels or tires that have been mounted, balanced, driven on, damaged, altered, or otherwise used
  • Products contaminated with oil, fuel, paint, chemicals, dirt, grease, or other substances
  • Products missing original packaging, labels, manuals, hardware, accessories, or components
  • Products damaged through improper installation, misuse, neglect, accident, racing, competition, off-road use, or use outside the manufacturer’s instructions
  • Products subject to hygiene, safety, environmental, transportation, or manufacturer return restrictions

A product’s eligibility for return may also be limited by specific conditions disclosed on its product page.

This section does not limit any statutory rights that cannot legally be excluded.

4. Vehicle Compatibility and Fitment Returns

Customers are responsible for reviewing product descriptions, dimensions, specifications, part numbers, fitment information, load ratings, wheel measurements, tire sizes, bolt patterns, offsets, fluid specifications, paint information, and installation requirements before ordering.

If you are unsure whether a product is compatible, please contact us before purchasing and provide complete vehicle information.

Compatibility information is based on the information available from manufacturers, suppliers, product listings, and the vehicle details provided by the customer. It may not account for every modification, production variation, trim level, regional specification, or previously replaced component.

If the correct product was supplied according to the order and published information, but it does not fit because incorrect or incomplete vehicle information was provided, the vehicle was modified, or the incorrect size or specification was selected, the return may be treated as a customer-choice return. The customer may be responsible for return shipping.

Products must not be installed, mounted, modified, filled with fluid, painted, programmed, or otherwise used merely to test compatibility. Installation or modification may make the product ineligible for return.

5. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order as soon as possible after delivery.

If a product arrives damaged, appears defective, is incomplete, or differs from the product ordered, contact us within seven days after delivery whenever reasonably possible.

Please provide:

  • Your order number
  • A clear description of the issue
  • Photographs of the product
  • Photographs of the packaging and shipping label
  • Photographs of any visible damage, incorrect part number, or missing components
  • Video evidence when reasonably necessary to demonstrate a functional issue

Please retain the product, all packaging, labels, manuals, accessories, and shipping materials until the claim has been reviewed.

After verification, we may offer an appropriate remedy, which may include:

  • Troubleshooting assistance
  • Replacement parts
  • A replacement product
  • A partial refund
  • A full refund
  • Another remedy required by applicable law

The appropriate remedy will depend on the nature of the issue, product availability, and applicable legal requirements.

Do not discard, repair, modify, install, or return the product unless instructed to do so. Unauthorized repairs, modifications, disposal, or installation may affect our ability to verify the claim, except where restricting a remedy would be prohibited by applicable law.

6. Customer-Choice Returns

A customer-choice return includes, where applicable:

  • Ordering the incorrect size, color, type, specification, or quantity
  • Ordering a product that is no longer wanted
  • Providing incomplete or inaccurate vehicle information
  • Selecting an incompatible part when the listing information was accurate
  • Refusing delivery without prior authorization
  • Failing to collect a package
  • Providing an incorrect or incomplete shipping address

For an approved customer-choice return:

  • The customer is generally responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
  • Any expedited shipping charge is non-refundable.
  • The customer is responsible for the product until it is received and inspected at the authorized return location.
  • The product must be returned using a trackable shipping method.
  • Shipping insurance is recommended for high-value products.

We do not accept cash-on-delivery returns or unauthorized freight charges.

7. Return Shipping Costs

If we verify that the return is required because we shipped an incorrect product or because the product arrived damaged or defective, we will provide an appropriate return remedy, which may include a prepaid return label or reimbursement of reasonable authorized return shipping costs.

Do not purchase return shipping or arrange freight at our expense unless we have authorized the cost in writing. Unauthorized shipping, handling, freight, storage, customs, or brokerage expenses may not be reimbursed.

Where the return is not the result of our verified error, the customer is responsible for all return shipping and related charges.

8. Wheels, Tires, Heavy Products, and Freight Returns

Wheels, tires, large tools, garage equipment, and other heavy or oversized products may require special return arrangements.

Before opening, mounting, balancing, assembling, or installing wheels or tires, verify:

  • Product size
  • Bolt pattern
  • Offset and backspacing
  • Center bore
  • Load rating
  • Tire dimensions
  • Vehicle clearance
  • Product quantity
  • Visible condition

Mounted, balanced, installed, altered, or driven-on wheels and tires are generally not returnable unless a verified defect or applicable law requires otherwise.

Freight, oversized, or palletized returns must be authorized in advance. Customers must not refuse a freight delivery solely because of minor external packaging damage. When possible, visible product or packaging damage should be documented on the delivery receipt and photographed before the carrier leaves.

9. Oils, Fluids, Paint, Chemicals, and Hazardous Materials

Certain oils, fluids, paints, aerosols, chemicals, and related products may be subject to transportation, safety, environmental, or carrier restrictions.

Opened, leaking, used, mixed, tinted, or partially consumed products are not eligible for return unless they arrived damaged, defective, or incorrect and a return or refund is required under applicable law.

Do not ship leaking, flammable, pressurized, hazardous, or regulated products without receiving written instructions from us. Improper shipment of these products may create safety risks and may violate carrier or transportation requirements.

If one of these products arrives damaged or leaking, do not use it. Photograph the product and packaging, keep it in a safe and well-ventilated location away from heat or ignition sources, follow the product’s safety instructions, and contact us promptly.

10. Installation and Labor Costs

Unless required by applicable law or expressly agreed to by us in writing, WrenchVanta does not reimburse:

  • Installation or removal labor
  • Diagnostic charges
  • Towing expenses
  • Vehicle storage fees
  • Vehicle rental costs
  • Loss of vehicle use
  • Programming or calibration costs
  • Alignment, mounting, or balancing fees
  • Modification or fabrication expenses
  • Incidental expenses associated with installation or removal

Customers should inspect and verify the product before installation. Safety-critical, technical, or complex products should be installed by a suitably qualified professional.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

11. Refund Inspection and Processing

After an authorized return is delivered, we will inspect the product to confirm its condition and eligibility.

We will notify you whether the refund has been approved, partially approved, or rejected. If additional information is required, we may contact you before completing the review.

If approved:

  • The refund will generally be issued to the original payment method.
  • Refund processing generally begins within 5–10 business days after inspection and approval.
  • Your bank, card issuer, or payment provider may require additional time to post the refund.
  • Original shipping charges are generally non-refundable unless the return results from our verified error or applicable law requires reimbursement.

The time required for a refund to appear in your account is controlled in part by your financial institution and cannot be guaranteed by WrenchVanta.

If only part of an order is returned, any shipping refund will be determined according to the circumstances and applicable law.

12. Partial Refunds or Deductions

Where permitted by applicable law, a partial refund or reasonable deduction may apply if a returned product:

  • Has been opened beyond what was reasonably necessary to inspect it
  • Is missing packaging, manuals, labels, accessories, hardware, or components
  • Shows signs of handling, installation, wear, damage, contamination, or alteration
  • Requires cleaning, repackaging, or replacement of missing components
  • Has decreased in value because of the customer’s handling or actions

We will not make deductions that are prohibited by applicable law.

13. Exchanges

We generally process replacements or exchanges for products that are verified as:

  • Damaged in transit
  • Defective
  • Incorrectly shipped
  • Missing essential components

Exchange availability is not guaranteed. If an appropriate replacement is unavailable, we may issue a refund or offer another remedy consistent with this policy and applicable law.

For a different size, specification, color, or product selected by the customer, the original product may need to be returned and a new order placed.

14. Order Cancellations and Changes

Cancellation or modification requests should be submitted within 12 hours after purchase.

We will make reasonable efforts to accommodate the request, but cancellation or modification is not guaranteed. Orders may enter processing, fulfillment, or shipment before a request is reviewed.

Once processing or shipment has begun, the order may no longer be cancellable. If the product is eligible, the customer may request a return after delivery in accordance with this policy.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is effective only after we provide written confirmation.

15. Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another customer-related delivery issue, we may offer:

  • Reshipment after payment of additional shipping charges; or
  • A refund of the eligible product price after deducting non-refundable shipping charges and other costs permitted by applicable law.

If a package is marked as delivered but cannot be located, first check the delivery location, household members, neighbors, building management, and any carrier notice. Contact the carrier promptly and then contact us so we can provide reasonable assistance.

A carrier’s delivery scan does not automatically determine the outcome of every claim. Each case will be reviewed based on the available tracking information and supporting evidence.

16. International Returns

For international orders:

  • Customers may be responsible for return shipping, customs documentation, duties, taxes, brokerage charges, and other import or export costs unless the return results from our verified error.
  • Original duties, taxes, customs fees, and brokerage charges may not be refundable by WrenchVanta.
  • Customers should contact the applicable customs authority or carrier regarding possible reimbursement of government-imposed charges.
  • International returns must comply with all applicable carrier, customs, hazardous-material, and transportation requirements.

Do not return an international order until you have received written instructions from us.

17. Refunds for Lost Packages

If tracking indicates that a shipment has been lost in transit, we may require confirmation from the carrier before approving a replacement or refund.

Customers must cooperate with reasonable carrier investigations and provide any requested delivery or identity information. The remedy will be determined based on the carrier’s findings, available evidence, applicable shipping terms, and applicable law.

18. Consumer Rights

This policy does not exclude, restrict, or modify any warranty, guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable consumer protection laws.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply to the extent of that conflict.

19. Contact Information

For questions or requests regarding returns, refunds, damaged products, or order cancellations, contact us at:

WrenchVanta
Email: nuaialmvauaoama@gmail.com
Phone: +1 (936) 260-5549
Website: https://wrenchvanta.com

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT+8)

We generally respond within 1–2 business days.

Important: The business address above is not automatically an authorized return address. Do not send products to this address unless our customer support team has provided written return authorization and specifically instructed you to use it.